帮助与支持

我们随时为您提供帮助

联系客服

遇到问题?我们的支持团队随时为您服务

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微信客服

添加我们的微信客服账号,获取即时帮助与支持

微信账号

xiang-helper

工作时间:周一至周五 9:00 - 18:00
通常在 2 小时内回复

其他联系方式

您也可以通过以下方式获得帮助

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电子邮箱

support@bwv988.com

工作日 24 小时内回复

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官方网站

bwv988.com

了解更多产品信息

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应用内反馈

设置 → 意见反馈

直接在应用内提交问题

常见问题

快速解答您可能遇到的问题

如何注册响声账号?

您可以通过 Apple ID(通过 Apple 登录)、微信或邮箱注册响声账号。打开应用后,进入"我的"页面,选择"登录/注册"即可。

如何关注作曲家或演奏家?

在作曲家或演奏家详情页面,点击右上角的"关注"按钮即可。关注后,您将在"我的关注"页面看到他们相关的演出动态。

演出信息准确吗?

我们尽力从官方渠道获取演出信息,但建议您以场馆或主办方的官方信息为准。购票前请核实演出时间、地点等信息。

如何申请删除账号?

您可在应用内"设置 → 账号 → 注销账号"申请删除,或发送邮件至 support@bwv988.com,注明您的注册邮箱。我们将在核实身份后为您处理。账号删除后,您的个人数据将被清除。

如何联系客服?

推荐通过微信联系我们:添加账号 xiang-helper,我们的客服团队会在工作时间内尽快回复您。您也可以通过邮箱 support@bwv988.com 或在应用内提交反馈。

Help & Support

We're here whenever you need us

Contact Support

Running into a problem? Our support team is happy to help.

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Email Us

Email our support team for help with anything in the app.

Support email

support@bwv988.com

We typically reply within 24 hours on business days.

Other Ways to Reach Us

You can also get help through any of the following.

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In-App Feedback

Profile → Feedback

Submit an issue directly from the app

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Official Website

bwv988.com

Learn more about the app

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WeChat (China)

xiang-helper

For users in mainland China

Frequently Asked Questions

Quick answers to common questions

How do I create a Xiang account?

You can sign up with Apple ID (Sign in with Apple) or Google. Open the app, go to the "Profile" tab, and tap "Sign in / Register."

How do I follow a composer or performer?

On a composer's or performer's detail page, tap "Follow" in the top-right corner. Their concert updates will then appear under "Following."

Is the concert information accurate?

We do our best to source concert details from official channels, but we recommend confirming the date, venue, and other details with the venue or organizer before purchasing tickets.

How do I delete my account?

You can delete your account in the app via Profile → Account → Delete Account, or email support@bwv988.com from your registered address. After we verify your identity, we'll process the request and your personal data will be erased.

How do I contact support?

Email us at support@bwv988.com or submit feedback in the app (Profile → Feedback). We reply within 24 hours on business days.